# Contact us

## We'd love to hear from you!

Fill out the form, and our team will get in touch with you.

**First name***

**Last name***

**Email Address***

**Phone number***

**Company Name***

**Company Type***

**Please Select**
- Enterprise
- Insured Business
- Agency
- Other
- Current Customer

**How did you first hear about us?**

**Any comments you'd like to add**

**Submit**

## Need help with something specific?

### For policyholders

**Via the 24/7 Nurse Triage Hotline:**

This is the preferred method for non-life-threatening injuries.

Phone: (833) 575-3672

If you do not contact the Nurse Triage Hotline, you will need to report the claim directly to Nationwide by one of the following methods:

**Via the Nationwide portal:**

[Nationwide.com/WorkersCompPortal](https://www.nationwide.com/excessandsurplus/programs/partners/workers-compensation/customer-portal/) (if you have not registered, your **Client Number** is the 6-digit portion of your policy number; select all **Access Groups**, then **Submit**)

Email: [enewloss@nationwide.com](mailto:enewloss@nationwide.com)

Phone: (800) 421-3535

Fax: (800) 554-2899

**Additional claims information:**

[Claims Kit](http://claimskit.nationwide.com/)

[Medical Network Provider Map](https://www-sf.talispoint.com/genex/nationwide/)

**Via the Stonetrust portal:**

Login at [stonetrust.tropicsbreeze.com/portal](http://stonetrust.tropicsbreeze.com/portal). if you don't have a login setup, please send an email to [service@stonetrustinsurance.com](mailto:service@stonetrustinsurance.com).

Email: [claims@stonetrustinsurance.com](mailto:claims@stonetrustinsurance.com)

Phone: (800) 311-0997, press <<1>> when prompted

Fax: (866) 923-1871

**Nurse Triage 24/7**

Receive immediate assessment, guidance, and care from a registered nurse 24/7.

Phone: (844) 901-1837

**Via the Gallager Bassett Triage Nurse:**

Phone: (855) 715-2039

**By mail:**

Cimarron Insurance Company (040264)

c/o Gallagher Bassett

P.O. Box 2934

Clinton, IA 52733-2934

Email: [cimarronclaims@mvsc.com](mailto:cimarronclaims@mvsc.com)

**Additional claims information:**

[Reporting Requirements](https://kineticcomp.com/hubfs/Cimarron_File_A_Claim.pdf?hsLang=en)

[Virtual Claims Kit](https://cimarroninsurance.com/file-a-claim-wc/) (All First Report of Injury forms are available under **File A Claim**)

**For Nationwide and Cimarron Pay-As-You-Go billing inquiries:**

Website: [http://reliablepremium.com](http://reliablepremium.com/) Phone: (888) 731-8703

**For Nationwide Installment Plan and all other billing inquiries:**

Phone: (800) 228-6700

Email: [FLIBLC@nationwide.com](mailto:FLIBLC@nationwide.com)

**For Stonetrust Insurance billing inquiries:**

Phone: (800) 311-0997

Email: [service@stonetrustinsurance.com](mailto:service@stonetrustinsurance.com)

[Pay Portal](https://www.invoicecloud.com/portal/(S(hmtydlyj1ae0dqyujyrzb3kn))/2/Site2.aspx?G=2851ab06-eb4b-48f2-8ff0-22564fd31d7f)

For audit inquires or disputes, email [ESS-WCAudits@nationwide.com](mailto:ESS-WCAudits@nationwide.com).

For loss control questions:

Email: [losscontrol@kineticcomp.com](mailto:losscontrol@kineticcomp.com)

Phone: (515) 508-3835

### For appointed brokers

Email your submission to [submissions@kineticcomp.com](mailto:submissions@kineticcomp.com) with all required documentation.

**More information**

For bind requests, policy changes, or endorsements, contact [UWSupport@kineticcomp.com](mailto:UWSupport@kineticcomp.com).

## For technical support

Do you need help with your Kinetic Reflex devices? We can help!

Email: [techsupport@kineticcomp.com](mailto:techsupport@kineticcomp.com)